FAQ

Frequently Asked Questions

 

Q. What happens after I signup?

After you click on the signup button, you will see a registration form. Fill in the form and create your login access to your member’s area.

We’ll get in touch with you to complete our Service Agreement and Non-Disclosure Agreement. We’ll also work with you to setup your payments. Apart from the initial setup process, we’ll have an orientation meeting via Phone, Skype or other online conferencing methods.

Any time you need us to do something for you, just login and open a help desk support ticket. We’ll get to work. If we need something from you to complete the work, we’ll let you know.

 

Q. Do I have to submit my work requests online through your help desk? 

That is our preferred method to keep track of your tasks. It helps us to efficiently track and execute all the work requests we receive. But, you can give us your work requests through email, phone or skype.  However, if for some reason you are unable to access our online help desk at any time, feel free to email your task requests to HELP@GoToTechteam.com and we’ll take care of the rest.

 

Q. I need something done, but it is not in your list.

Just let us know what you need. If we are able to accommodate your request within your service plan, we’ll be happy to do so.  If your task request falls beyond the scope of your plan, then we’ll quote you our deeply discounted rates available only to our active subscribers.

 

Q. What is your turnaround time on task requests?

That depends on the nature of the task and if we have all the information / access necessary to do the work. Generally, work is started on every task request within 24 hours.   Delivery depends on the nature of the task and time involved. But, we make every attempt to deliver as fast as possible.

 

Q. What payment methods do you accept? 

We setup automatic  recurring payments through ACH or Electronic Bank Transfer. This is the most efficient and cost-effective payment method for you and for us.

 

Q. Is there a contract period? 

Nope. Our services are offered month-to-month. You can cancel at any time.  We want to offer you the flexibility of using us as long as you need and cancel if you no longer require our services. Just give us 30 days notice so we can make sure all things we are working on are properly wrapped up and handed off to you.

 

Q. Do you make me jump through hoops to cancel?

Nope. We keep it simple. Just shoot us an email or inform us through the online help desk and we’ll take care of it for you.

 

Q. Do you offer a refund?

Does an Accountant offer a refund? Or a Lawyer? Do you get refunds from your employees or contractors?

Basically, we are your contractors. You are contracting with us for professional services on a monthly basis. If you feel you no longer need our services, you are free to cancel anytime. Sounds Fair?

 



 

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